Classic Custom Clocks - Guarantee
"creating a personalized clock just for you"


We are proud to be able to offer a 100% customer satisfaction guarantee. All of our clocks are guaranteed for two years to be free of defects in materials and workmanship. The warranty obligations of Classic Custom Clocks™ shall be limited to the repair or replacement of the product only.

Due to our Free Design Service with No Obligation to Purchase in which you give final approval to the design, no returns are accepted on these custom product orders (unless it is our error) as these items are made to your personal specifications and cannot be re-sold. When ordering please ensure that all information you supply is completely accurate. The two year guarantee on materials and workmanship does apply.

Return Policy

If you are not completely satisfied, you may return any product that is not personalized for a refund or exchange. Please contact us within 10 days of delivery of your purchase (preferably by e-mail). Product must be returned in original, re-sellable condition and shipped in original packaging within 30 days of receipt of the product (using the date of receipt recorded on the confirmation of delivery).

All return costs will be the customer's responsibility. When the buyer returns an item to us, it is recommended that he insure the item with the carrier. If we receive returned merchandise that is damaged, the customer returning the merchandise will be responsible for claiming the shipping damage with their shipping carrier. We are not responsible for lost or damaged items that are not insured - under no circumstances will we process a refund for such items.

The refund/exchange will be issued to you, at our discretion, when we receive the returned item.

Shipping Damages

Our products are packaged well to ensure they arrive intact, but should the unforeseen happen we would be happy to replace the item or refund your purchase price. Please check your shipment as soon as it arrives and report any damages to us immediately by e-mail, including a digital picture clearly showing the damage to both item and container. The damaged shipment must be retained until the claim is finalized in the event the insurer needs to inspect it. No refunds will be made without proof of damage.

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